Welcome to our FAQ section. Here, you'll find quick answers to common questions about using GoBuyIt. If you can't find what you're looking for, feel free to contact us.
General Questions
What is GoBuyIt? GoBuyIt is a free online classifieds marketplace for buyers and sellers in Nigeria. Our platform makes it easy for you to find great deals on a wide range of products or sell the items you no longer need.
Is GoBuyIt free to use? Yes, our core services are completely free. You can create an account, post an ad, and contact sellers without any charge.
How does GoBuyIt make money? We offer optional premium services to sellers, such as ad promotions or featured listings, that can help their ads get more visibility.
Is GoBuyIt a physical store? No, GoBuyIt is not a physical store. We are a digital platform that connects individual buyers and sellers. We do not own the products listed on our site.
Questions for Sellers
How do I post an ad? It's simple! On a computer, click the Sell Now button in the top-right corner. On a phone, tap the menu icon and select Sell Now. Follow the steps to create your account and post your ad.
How do I make my ad stand out? The best ads have a clear, descriptive title, a detailed description of the item, and high-quality, authentic photos.
Can I edit my ad after it's live? Yes. Log in to your account and go to your "My Ads" dashboard. You can edit, delete, or deactivate your ads at any time.
Why was my ad rejected? Ads may be rejected if they violate our Community Guidelines. Common reasons include illegal items, irrelevant photos, or duplicate listings.
Do you handle the delivery or payment for my items? No. GoBuyIt is a platform that connects buyers and sellers. All transactions, including payment and delivery, must be arranged directly between you and the buyer.
Questions for Buyers
How do I find an item? You can use the search bar at the top of the page to find specific items, or you can browse by category. You can also use filters to refine your search results by location, price, and condition.
How do I contact a seller? To contact a seller, simply open the ad you are interested in and use our secure messaging system to send them a message.
Can I negotiate the price? Yes, you can. You are free to negotiate the price directly with the seller using our messaging system.
Do I have to meet the seller in person? For most items, meeting the seller in person is the best way to verify the item's condition before you pay. We recommend meeting in a public place.
Safety & Security
How can I stay safe when using GoBuyIt? We recommend following our Safety First tips:
-
Always meet in a public, well-lit place.
-
Inspect the item carefully before you make a payment.
-
Never share personal financial information (like bank account details or credit card numbers) with a buyer or seller.
What do I do if I suspect a scam? If you encounter a suspicious ad or a user who is not following the rules, please report them immediately using the "Report" button on the ad page or by contacting us at support@gobuyit.com.ng.
How does GoBuyIt protect my personal data? We take your privacy seriously. For a full explanation of how we collect, use, and protect your data, please read our Privacy Policy.
Account & Technical
Do I need an account to use GoBuyIt? You can browse ads without an account. However, to post your own ads, send messages to sellers, or save your favorite listings, you will need to create a free account.
What if I forget my password? On the login page, simply click the Forgot Password? link and follow the instructions to reset your password.